For Shyam  ·  from Ashwini Kumar Singh

Thirty-six calls at once, and the person waiting should never feel lost.

You said Aurora's hardest problems are making live agent calls feel fast, simple and trustworthy. I work on a close cousin of that at Recruit41, so I gave it some thought.

What I understood

Aurora makes the phone calls nobody wants to make.

Ask→Clarify→Discover→Call→Deliver
Fast

The user waits while calls run. Answers should stream in, and they should be free to leave.

Simple

Thirty-six calls, one answer. Sum it up in a sentence, details on tap.

Trustworthy

People are trusting an AI's account of a call. Every price should link to the moment it was said.

Where I'd start

One request, from ask to answer.

A working prototype. Click through the three steps.

Need someone to service my AC this Saturday, Indiranagar, not too expensive
Aurora

Got it. Two quick things so the shops can give a real price:

What kind of AC?
What does "not too expensive" mean to you?
What the shops will hear

"Hi, I'm an AI assistant calling for a customer in Indiranagar. Do you do jet service for a 1.5 ton split AC? What would it cost, and do you have a slot this Saturday?"

About 8 minutes
What I'd ask users first